Telehealth For Physios: A Step By Step Guide

In this guide, I am going to show you EXACTLY how your physio practice can move to Telehealth (Online Consultations).

So if your business has been recently affected by COVID-19, this guide is going to give you the guidance and tools you need.

We have talked to healthcare experts around Australia to give you a detailed and precise guide.

Each section has a video interview with an expert for more information.

All online references are listed in each section for further reading and viewing.

Let’s dive right in.

1. Introduction to Telehealth

You have probably heard the word ‘telehealth’ tossed around frequently since the coronavirus (or COVID-19) pandemic started.

Put simply, telehealth is a way to deliver medical services and share medical information remotely.

It has existed in Australia for some time, but since the government announced the new telehealth program as part of its response to COVID-19, most people probably hadn’t heard of it.

expansion telehealth services

Australian patients will now be able to have consults remotely whether it be by the internet (Skype, Zoom, Physitrack or another platform) or over the phone, with their GPs, specialists, mental health and allied health professionals.

Read the APA (Australian Physiotherapy Association) advocacy of telehealth here.

Why should I move my physiotherapy practice to telehealth?

Most physiotherapists are expanding their telehealth service to patients who live in regional and remote communities.

It’s also currently very useful for clients who are sick, self-isolating, immunocompromised, elderly or who would like to restrict their contact with others.

Physitrack platform

Image from PhysiTrack Platform

There has been a growing consumer demand for video-consultation physiotherapy services for some time.

However, it is important to note that private health insurers do not currently provide a rebate to clients for physiotherapy delivered via video consultation.

This is changing on 14th April 2020. More on that soon

How does telehealth benefit my physio practice?

Firstly, delivering physiotherapy via video avoids the need for you and your client to travel anywhere.

Secondly, it will give both you and your clients a sense of independence and access.

But the most important thing at this time is that it prevents you and the client from coming into contact with anyone who may be sick.

corona virus image telehealth

During this period of self-isolation, we should encourage people to continue exercising and stay active, particularly the older generation who are most at risk of health problems.

This is easy to do with telehealth, encouraging and assisting those who are unable to get to your practice.

Is telehealth physiotherapy safe?

Your physio practice will follow the same code of ethics and professional standards via telehealth as if you were face-to-face with your clients.

Many clients might traditionally think of physiotherapy as being a very hands-on profession, but as you know, the success of treatment rarely depends on the hands-on care.

The most crucial skill a physio has that they can share with their clients is their ability to accurately diagnose and build a robust rehabilitation plan

You can deliver state of the rehabilitation plans through exercise apps and check their form via video consultation.

Image from Physitrack Platform

There is a lot more that can be done via video consultations than many people may think.

It is a viable way for you, as the physiotherapist, to ensure that your client is doing the correct thing for their condition and/or injury in their home environment.

You can see that door handle they told you they’d hang that theraband on..

You can see that spot where they say they’re doing their pilates every day.

You can ensure you are delivering rehab they are actually able to do in their daily lives.

How does a telehealth physiotherapy program work?

Initially, the physiotherapist or allied health assistant will undertake an assessment to see if the client is suitable for telehealth and then you will have a consultation with them.

This consultation will be online via video, preferably using a laptop or computer.

Clients will be able to pay via a secure credit card payment platform during the consultation. (see payments section)

You may or may not recommend a follow-up consultation depending on the client’s injury.

Is Telehealth Scientifically Proven?

Yes yes and yes. Here is an excellent resource by Karen Finnin listing a huge amount of research papers proving Telehealth works.

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Make sure you check out this webinar by Karen Finnin and the APA. 

2. Funding

APA advocacy has done a great job of securing funded telehealth services for physiotherapists nationwide.

Please see below for a list of third-party payers funding telehealth. It is noted that the APA is continuing its’ efforts in advocacy in this space.

Telehealth Funding confirmed as of 05/04/2020

NDIS

  • Telehealth is already used by a number of providers and can be used where appropriate, provided the participant agrees.
  • Ensure you meet the NDIS Code of Conduct and Practice Standards
  • If telehealth is only a short-term change then it doesn’t need to be listed on your service agreement.

Private Healthcare Australia

  • Starts 14 April 2020 and being fast-tracked by private health funds as we speak.
  • Subject to conditions.
  • Advise patients to ask their provider if they cover this and for any additional conditions.
  • Patients need to pay their physiotherapist and claim the benefit through their health fund.

Private Health Insurance

  • Some health insurers already offer telehealth services including Bupa, Medibank Health Solutions and HCF.
  • Advise your patient to confirm if this is covered with their insurer.

Queensland Workcover

  • Allied Health Table of Costs allows for telehealth service delivery and helpful FAQ here.
  • They only cover video consults (phone consults not covered)
  • All telehealth services require prior approval from WorkCover Queensland and consent from the worker, provider and insurer.

Return to Work SA

WA Workers Commission

  • From 20 March 2020 Workcover WA are encouraging you to use telehealth consultations if direct patient contact and examination is not essential.
  • No specific service codes (same codes and fees as general consults).
  • Continue to take a flexible, practical approach to ensure you can provide injured workers with the best possible care.

Worksafe

  • Prior approval required from workers’ Agent.
  • From 20 March 2020 WorkSafe will allow you to deliver services via telehealth on a temporary basis (until further notice).
  • Telephone or video consultations and temporary item codes need to be used.

SIRA

  • Insurance preapproval required.
  • Consultations can be conducted by phone or video calls.
  • Updated Fees Orders now include telehealth services Coming soon….

Medicare

DVA

GPs, specialist medical practitioners, nurse practitioners, participating midwives and allied health providers are now able to provide services via telephone and video conferencing capabilities.

A service may only be provided by telehealth where it is safe and clinically appropriate to do so. More info here: https://www.dva.gov.au/providers/provider-news/covid-19-information-healthcare-providers

Still to be confirmed

  • ACT CTP scheme.
  • Department of Health.
  • Queensland CTP scheme.
  • Traffic Accident Commission.

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3. Security and Privacy

Can all physios treat patients through telehealth?

All Physios have the ability to move to telehealth. There may be some slight differences in each Australian State laws about security and privacy.

If your services are provided under NDIS, and you already provide existing telehealth services, it must be listed on your mode of service provision in the service agreement.

However, if this is only a temporary service as a result of COVID-19, it does not have to be listed in the service agreement.

If medicare is a large portion of your service I recommended viewing Medicare: Guidance on Security and Privacy

Am I covered by APA member insurance?

Yes, the APA Professional Indemnity insurance policy will cover telehealth services, providing advice is within your scope of practice.

What platforms can I use to ensure the security of my practice and clients?

In order to maintain the privacy and confidentiality of clients, it is safest to use platforms that are based on Web RTC, a cloud based platform with no intermediary servers to enable more secure connections.

physitrack system

Image from Physitrack

This includes programs such as Physitrack, Zoom, Google Hangouts and Skype.

While there are free options, we highly recommend a Physio specific paid option, security is assured. (view the platforms section for more information)

Should I be aware of any rules, terms or government regulations?

Like always, it is essential to obtain patient consent prior to starting telehealth consultations.

If you are using a free video consultation option, patients are to verbally agree to a list of terms and conditions prior to commencing the telehealth session.

If you use a paid option like Physitrack, a consent screen will be shown to the patient before they are connected to you via video.

physitrack consent

Image from Physitrack platform

Practitioners should ensure the following information is included:

  • While practitioners aim to use highly secure technology, total protection cannot be guaranteed. Physios may ask additional, more intrusive, questions to compensate for the lack of face-to-face contact during the telehealth consultation.
  • Patients grant the physician the right to take notes, which will be protected from misuse, loss, unauthorised access or disclosure.
  • Physios will not be liable for missing consultation sessions due to webcam/microphone, speaker or internet connection issues on the patient’s end.
  • Patient consents to recordings of consultations, these recordings will be stored securely and will not be shared to any third parties.
  • Should the practitioner identify any serious issues that require physical medical attention, they will redirect the patient to the relevant department.

How can I align my telehealth services with the General Data Protection Regulation (GDPR)?

Firstly, you can meet the data processing requirements of the GDPR by ensuring the client’s personal data are collected and processed fairly and not released to third parties without patient consent.

Secondly, GDPR requires transparency, by requiring that personal data is constantly kept up to date and practitioners are transparent to patients on how the client’s personal data is processed.

Lastly, GDPR requires data security, which can be provided to clients by using highly secure telehealth software and ensuring secure storage of private client information.

Passwords

You can have the most secure platforms but if you leave your passwords lying around on a piece of paper, it defeats the purpose.

Use software like LastPass or 1password.

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4. Platforms

There are a variety of video conferencing applications that Physiotherapists and other practitioners can utilise.

With free and paid-for versions, it really is up to you and what suits your practice best.

Physios will find they may prefer one platform over another based on. the style and format of the conferencing, user-friendliness and functionality.

Free versions include Zoom, Skype and Google Hangouts while paid-for versions include Physitrack, Coviu and Pexip; you decide what works for your physiotherapy practice.

Free Platforms:

1. Zoom

zoom telehealth

https://zoom.us/

As a well-known video conferencing platform, Zoom has its advantages and disadvantages like any other technology of today.

Incepted in 2011, it has been increasingly popular as a tool for Telehealth services.

For Physiotherapists, this is a fantastic conferencing tool as you download it, click it, set it up in the way you need and go.

Its easy to schedule calls with the software as you have the ability to link to your calendar and send out meeting requests.

It can work on your computer, tablet or smartphone and the audio-visual quality simply rolls on with superb listening and visualisation.

However, it is rather heavy-duty when it comes to using the computer’s system.

It can sometimes take on 100% of your CPU which is not what you want or need when trying to manage other systems such as your scheduling, record management and other applications on your computer.

2. Skype

skype

https://www.skype.com/en/

Skype has been around for what seems like eons; it literally has been one of the forerunners in video conferencing.

You can share documents and screen share to illustrate exercises if you are a Physiotherapist conferencing with a patient.

A pro of Skype is that is also easy to download and use and you can store your contacts within the system so you can have your client contacts conveniently ready to call when the appointment time comes for your Physiotherapist to video conference call with the patient.

The problem is it doesn’t integrate well with your calendar. So most calls need to be manually scheduled in. Just another process that you don’t need.

However, it does offer security measures in place for protecting you and your patient’s communication and data that is transmitted through Skype.

3. Google Hangouts

google hangout

https://hangouts.google.com/

Could it be Google to the rescue with Telehealth video conferencing with your physiotherapy practice?

An advantage of Google is that it’s free, aside from the data you send using it.

If your company uses the suite of Google Apps then its really easy to integrate with your email and calendar.

However, in our experience using Google Hangouts it can sometimes have poor video quality when compared to zoom.

Paid Versions

1. Physitrack

physitrack snip telehealth

https://www.physitrack.com/telehealth

Physitrack, while you have to pay for it, is well worth getting on track with for your Physiotherapy practice.

Able to run on the web, iOS devices and Android systems, you can make video conference calls with your patient without the need to link up through personal contacts in Social Media.

The chat is also encrypted and protects you and the data transmission between Physiotherapist and patient which is secure and safe for you as a business.

You can even stream exercise videos to your patients so that they can see what they need to do to help them in recovery.

Though it is smart technology for the future of the Telehealth style of video conferencing with patients, it is a paid-for application and can be expensive depending on the cost-effectiveness of it as an investment for your practice.

2. Coviu

coivu tele

https://www.coviu.com/

Coviu is one of the paid-for video teleconferencing for Telehealth and helps Physiotherapists reach patients in rural and remote areas of Australia.

It allows you to maximise the number of appointments within scheduling so you can fit in extra income and maintain rapport with your clients.

Coviu has implemented API which allows you to link with other applications and also create Coviu rooms, “Platform as a Service”.

Factors to consider when it comes to Coivu though include security measures such as data privacy and the financial cost of Coviu to harness.

It also seems a little harder to set up than Physitrack. Although there are more options to work with.

3. Pexip

https://www.pexip.com/

Based on reviews, Pexip has pros and cons that obviously depend on what the practitioner requires and what suits their needs best.

Many Physiotherapists want a simple, easy to use system while others don’t mind some fancy functionality that allows them more integration and optimisation of video conferencing such as sharing documentation and/or videos.

Across reviews, Pexip appears to be renowned for high quality audio-visual sessions and has an easy to use functionality about it which makes it highly appealing to Physiotherapists turning to Telehealth conferencing.

Reviews also mentioned cons such as Pexip only having a small development team so updates are slow to happen and thus changes to keep up with the flow of technology and the usefulness to Physiotherapists is lagging.

In it for the long haul? Choose a paid version.

Telehealth is not just going to go away after the coronavirus. It here to stay and the current situation has only just started a wave of new treatment options.

I recommended a paid version so you can continue with Telehealth well after this first 3 months.

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5. Business / Payments Structure

Not much should change from a traditional in-person model.

Why?

Because really the only difference, is that instead of treating your client in person, you treat them via video.

Having said that, let’s walk through the ideal business structure an online physiotherapy business could be.

This is not one size fits all. It’s only a suggestion.

It is up to you to make the decision on what systems will work for your business.

Bookings

The process for booking in your appointments should not change.

If you have a practice management system, you will be able to book in the video consultations just like an in-person appointment would be booked in.

Use the same software that you normally use. No need to change.

booking system clinico

Image from Cliniko online booking system

If you don’t have practice management software then I recommend signing up for a free trial. Here is a few listed:

Cliniko
Nookal
PPMP

In an ideal situation, your receptionist will manage these bookings through your regular patient management system. 

Payment Structures

After talking to industry experts and physios that are already providing telehealth, we have come up with two of the most common payment options. 

1. (Option 1) Standard consultation

Most businesses are not changing their payment structure when it comes to providing their service online. 

The most common payment structure is a 30min initial consultation. 

Most practices are not changing their price, however, some are giving a 20% discount to help customers move to the new model.

After initial consultation, a package of follow up treatments is then recommended. 

2. (Option 2) 10 min free session

Another option is to provide a free 10min video appointment with the client and the physiotherapist.

If you believe you will be able to help with treatment, you can recommended a paid session to immediately follow the 10min free session.

The benefit of this model is that your customer can test out your telehealth system with no barriers (price being the barrier).

If you believe that you are unable to help them, that’s ok just refer them on.

However, you will have their contact details to add to your database for future marketing.

3. Recommend a block of treatments.

This is not going to work for all cases, but for the majority, it will.

Recommend a block of video followups and build the treatment plan for them to follow.

If you use a program like Physitrack, it is very easy to track the progress of the exercises you prescribe.

You might recommend a block of 3 or 5 follow up treatments over a number of weeks.

It is up to you to suggest the ideal length of these follow-up treatments. 30 mins is a good place to start if you’re not sure.

It is up to you and your professional judgment to recommend which is best.

Having clear and easy to understand path to recovery will give confidence to your client.

Remember, telehealth is new to your client as well. They are far more likely to agree with your treatment plan if the road to recovery is clear and precise.

Build trust and make them feel comfortable.

4. Take payment upfront

Even though your clients will likely be spending most of their time over these next 6-8 weeks in their house, it’s still likely they will accidentally miss a scheduled appointment.

Take payment upfront to ensure you are protecting your practice in the unlikely case your client does not turn up.

By taking payment upfront, it makes it clear what the expectations of the treatment plan you have set out for them.

In the off chance, your customer is unhappy with the treatment halfway through the plan.

Don’t worry, just one click refund using the software stripe. (more on payments in the payment section)

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Systems Additional Info

6. Payments

There are a few ways to handle this but they all involve a payment system.

The Payment Processing Software I Recommend is Stripe

You will need this payment system regardless of what Patient Management System you use.

Stripe also integrates directly with Xero if you do not use a PMS or your PMS does not support online payments. More on this below.

Easy to set up and the low cost in terms of fees compared to other large payment systems like Paypal.

stripe system

Once you have signed up Stripe, you will take payments through your Patient Management System.

Below I have curated the most popular PMS’s and how to take payments online with them.

IMPORTANT NOTE: Do not take credit card details over the phone or via email. This is an insecure way to process transactions. Always use a payment processing system.

Better Clinics App

Help Document: https://help.betterclinicsapp.com/en/articles/3431454-stripe-integration

Cliniko

Help Document: https://help.cliniko.com/en/articles/3833646-an-overview-of-online-payments

Coreplus

Few weeks away from taking payments. They are building a telehealth platform as well so it will be connected into this new software.

coreplus payments

Just take payments via Xero and record manually. You can easily connect stripe with Xero here:

Help Document: https://support.stripe.com/questions/setting-up-your-xero-account-with-stripe

Nookal

Darren took the time out from a very busy day to chat about Telehealth and how we can immediately take payments.

Nookal is embracing our changing workplace. They are rolling out significant changes to help manage both your patients and the team remotely. They have been working hard to easily integrate payment systems. (which I am told will be live very soon)

Some of the functionality that will help Telehealth Physios include:

(a) Fully Remote Calendar – You can access your patient’s health profile, case notes,
documents and reports from anywhere on any device.

(b) Inbuilt Chat – Send instant messages within the application to assist your team with any tasks or clinical questions they may have.

(c) Intra-mail and Task System – Set tasks and email your staff remotely. You can track their progress on the task and follow up easily.

(d) Simple Online Booking with Payment Gateway (coming)– allow your patients to book appointments (including telehealth) online and pay prior to the consult.

(e) Video Conference Integrated (Zoom, Coviu and Physitrack) – manage your patient’s cases via video conferencing software. Within Nookal you can upload written case notes, take paperless notes or store the consult files in order to keep a record of the consultation.

(f) Patient Communication Tools (i.e. recalls, retentions – Cliniqapps, Mailchimp). It’s important to continue to engage with your clients after the consultation so Nookal has some great integrations that allow you to keep track on their progress.

If you have any questions please feel free to email Darren or any member of the Nookal team  (support@nookal.com).

PPMP

Currently, they do not have a payment system set up. When I called them they mentioned that there are no public help documents.

If you are a customer you will need to ring them up and ask them how to integrate.

In the meantime invoice via Xero. You can easily connect stripe with Xero here:

Help Document: https://support.stripe.com/questions/setting-up-your-xero-account-with-stripe

Powerdiary

Help Document: https://support.powerdiary.com/article/48-processing-stripe-payments

If you have no management system

If you do not have a management system that’s ok! You will likely have an invoicing system like Xero.

It’s really simple to connect your Xero account with Stripe and then take online credit card payments.

Alternatively, your client can just do a direct bank transfer.

Again I must make this clear. Do not take credit card details over the phone or via email.

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Payments Additional Info

7. Training Staff

Training your team of Physiotherapists on utilising Telehealth is the best way for them – and you – to gain the optimum out of offering remote services.

A video call through a Telehealth service helps your Physios reach out to patients: they initiate a video call to the client who receives a notification offering them to join the call and once the client logs into the particular app system and accepts the call, your Physiotherapist and the patient are connected and can view each other.

Get Your Team Connected With Your Clientele

After all, connection is what it’s all about.

You can still build rapport via Telehealth and demonstrate professionalism and integrity and throw in a joke or two to lighten the mood in these times.

Demonstrate to your team members how to connect into the system, invite the client to join the call and how to work with the video call optimally with visual cues.

Your Physios need to be able to see the patient and be able to view how the patient is moving in certain ways as the

Physiotherapist instructs them to and patients can witness effective exercises for treatment as modelled by the Physio during the video call.

Scheduling Your Patients In And Confirming Appointments

When you have scheduled in the remote appointment as many health practitioners are doing, then your Physiotherapist will show as online in the system; you can also see if the client is online just like video chat that so many of us do with our smartphones and tablets!

The Physiotherapist sends a notification with an access link or code for you to join up in the call.

Before the appointment, in confirmation, the team member can send a notification advising them of the appointment day, date and time.

It’s All About Strong Connection!

You need to ensure that you have a good connection for video conferencing thus choosing your provider of internet protocol services is important just like it’s integral to have a strong rapport and connection with your patients to engage in this Telehealth service which manages data information being transmitted.

Additionally, ensuring that your client has the internet browser capability of allowing “pop-ups” is important and ensure that your team is abreast of informing clients of this and turning on the camera and microphone.

Practice Makes Perfect!

Showing the Physiotherapists the interface that they will be using is important and they can play around with it and have a go at engaging in a video call as practice for the real deal.

As the saying goes, “practice makes perfect!”

Telehealth Communications And Data

According to Madeline Kennedy for Business Insider Australia, another aspect of Telehealth ‘is store-and-forward, also known as asynchronous telemedicine, which involves using a secure platform to send medical information to healthcare providers’ (Kennedy, 2020).

This means that your Physiotherapists can transmit data or patient information between Physio and patient or between Physio and other Physiotherapists or between the Physio and the Administrative/Reception team member.

Training your Physios on this means that they can gain an understanding on how to send information without both the patient and Physio both being online, that there is no need to travel and patients can have scans such as X-rays done at a Radiology clinic and then have the scans stored and forwarded to the Physiotherapist.

Demonstrating to your team how you can communicate through online portals such as Telehealth is crucial in maintaining open lines of communication in this time when we cannot be present in face-to-face consultations and interactions.

Lastly, always make an impression!

Make an impression and start your Telehealth service with your team and have them up and rolling with the camera in no time to keep your clientele happy!

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Industry Experts

Insights are coming. A interview is booked in.

8. Record Keeping

Telehealth systems have secure ways to transmit data and to keep efficient patient records with privacy.

Details or information that can be recorded and maintained on the Telehealth system could include contact details of patients, digital images, video conferencing calls and any data transmitted or videos such as exercise videos for physiotherapy patients.

Ensuring You Utilise Secure Telehealth Services

Not all systems that practitioners harness to offer Telehealth services offer security measures for record management and data protection so be careful about which platform you choose to work with so that you can best protect your patients and your business and team.

Integrate Your Systems

The optimum method of patient record management for Physiotherapists and other health practitioners offering Telehealth services is to integrate the application with your own in-house system and ensure that you keep a log of data images such as X-rays and other patient information within your system as well as the Telehealth system you utilise.

That way, you are backed up with both if Telehealth is storing some data transmission and imaging as well as video conference call logs.

Stay Tuned For Privacy

Whether you are utilising your in-house system and the Telehealth system, always ensure you maintain the integrity of the data transmission and patient records in accordance with privacy.

Industry Experts

Insights are coming. A interview is booked in.

9. Marketing

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It’s one thing to install a telehealth app in your practice and it’s another to get your client to trust it.

While telehealth is not new, it is likely your client would have never heard of it.

Getting the word out that your practice now takes consultations online is crucial to staying competitive.

If your clients don’t know you are online, they could go to another practice.

So listed below is a step by step guide on how to market your new telehealth service.

I have included both free and paid options.

1. Be clear on your ideal client

Not everyone can be helped via video consultation and it’s likely your practice focuses on a specific type of treatment.

List the top three treatments you think will work the best over telehealth. This will differ from each practice depending on your specialty.

These are the type of clients you want to attract, so in our marketing, we will focus on them.

Being specific about who you can help will give confidence to your client that this new system will work for them.

2. Email your existing database

Every practice will have a database of existing customers.

Start by creating a set of five emails to be sent out over the next 5 days.

These emails will introduce the client to your new telehealth system and help them to understand how it works.

The key to this set of emails is to build trust.

Use automatic emailing software like Mailchimp to schedule emails in over the next 10 days. 

The emails could look like this.

First Email: A quick email saying you are still open for business

Second Email: Research on how effective Telehealth is

Third Email: Introduce them to the platform your using. Maybe a few screenshots etc

Fourth Email: Direct sell and benefits of your service

Fifth Email: Direct sell again with more benefits to your service

I recommend you get a professional copywriter to create these emails. It will pay off in the long run!

4. Call up everyone who refers to you

Don’t make the mistake of assuming your GP’s or professional associates who refer to you often, know you are open.

Make sure they know by ringing them up and explaining what treatments you are focusing on.

Be clear on the type of client you can help at the moment.

If your associates understand exactly who to refer to, then you will receive quality clients.

5. Update your website and Google My Business

Make sure you make it clear on your website that your open for business.

Update your website with an easy to see banner or pop up box that addresses the current situation.

Again building confidence in your client that you are actively putting measures in place to ensure their safety and quality of service.

Below is a quick video on how to add a post to your GMB

6. Post on social media.

Just like your email, you need to have a plan on how you will post on social media.

The main platforms we will be recommending are Facebook and Instagram, however, the same techniques can be applied to other platforms your business might be prominent on.

Over the next 14 days, you will need to post every day. 

Use software like Canva to pre-build images and little bits of advice for your ideal client. 

If you have the ability, use a tool like Animato to build engaging 15sec videos. 

Stick to posting every day and you will see the benefit. 

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Industry Experts

Insights are coming. A interview is booked in.

10. Insights From Industry Experts

Over the next 2 weeks, I have booked in video interviews with some of the industries leading experts.

Check back regularly to gain additional insights on moving to telehealth. 

Industry Experts

Insights are coming. A interview is booked in.

References

Security Section:

https://www.mayoclinic.org/healthy-lifestyle/consumer-health/in-depth/telehealth/art-20044878

https://www.racp.edu.au/docs/default-source/advocacy-library/telehealth-guidelines-and-practical-tips.pdf

https://www.mdanational.com.au/advice-and-support/library/articles-and-case-studies/2013/12/telehealth-security-privacyhttps://webrtc.ventures/2018/05/why-you-should-consider-webrtc-video-for-telehealth/

http://www.mbsonline.gov.au/internet/mbsonline/publishing.nsf/Content/connectinghealthservices-secpriv

https://www.youtube.com/watch?v=41E7f79xUKw&feature=youtu.be

https://www.telemedicineclinic.com/data-protection/

https://www.researchgate.net/publication/278116564_Data_Protection_in_Telemedicine

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4987488/

https://www.sciencedirect.com/science/article/pii/S1877050916323456

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5344122/

Platforms

Chang, J. (2020). ‘Pros & Cons of Zoom: Analysis of a Video Conferencing Software’. Finances Online. https://financesonline.com/pros-cons-of-zoom/

Coviu. (2018). ‘Want to increase flexibility for both you and your patients?’. https://blog.coviu.com/2018/11/01/want-to-increase-flexibility-for-both-you-and-your-patients/

Coviu. (2017). ‘The Coviu API has arrived’. https://blog.coviu.com/2017/04/11/mailout-12-the-coviu-api-has-arrived/
Gaille, B. (2015). ’14 Skype Pros and Cons’. https://brandongaille.com/14-skype-pros-and-cons/

GetApp. (2020). ‘Pexip Reviews’. https://www.getapp.com/collaboration-software/a/pexip/reviews/

High Fidelity. (2019). ‘Zoom vs. Skype: What are the Pros and Cons for Team Communication?’. https://www.highfidelity.com/blog/zoom-vs-skype

Physitrack. (2020). ‘Why not use Skype®, Zoom®, etc.?’. https://support.physitrack.com/

Training Staff

Australian Government. (2015). ‘Telehealth’. https://www1.health.gov.au/internet/main/publishing.nsf/Content/e-health-telehealth.

Accessed 28/03/2020

Kennedy, M. (2020). ‘What is telehealth? The applications of digital medical care’. Business Insider Australia.

https://www.businessinsider.com.au/what-is-telehealth-the-applications-of-digital-medical-care-2020-3. Accessed 28/03/2020

NZ Telehealth. (2020). ‘About Telehealth: Store and Forward’.

https://www.telehealth.org.nz/what-is-telehealth/store-and-forward/. Accessed 28/03/2020

Physitrack. (2020). ‘Help & Support: Workflow’. https://support.physitrack.com/article/830-workflow. Accessed 28/03/2020

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